[Resolved]  Samsung India — Worse customer service reg:

Address:

695575

Dear Sir/Madam,
First of all let me admire you for a wonderful advertisement showcasing the excellent customer service you provide to your customers. But again I wish any of that was true.
I had on 13th December 2016 registered a complaint regarding malfunctioning of our TV and sadly I must say that the service engineer is yet to check the appliance let alone redress my complaint. Being in service sector myself, I know how important customer relations is to any institution. In my case even after contacting customer care on atleast 7 occasions and service engineer on atleast 5 occasions they never even had the "TIME" to atleast acknowledge let alone repair the TV.
The sad part about this is that the whole time my mother had to call and a few times she even begged for a solution. My bedridden grandmother whose only happiness nowadays is to watch her tele serials had been missing it since the last 18 days. This is highly unprofessional from an international brand.
Being fed up of this we are planning to escalate this complaint to higher levels and also is going to publish this in all social medias so that no other customer is cheated after watching your ads. I also request you to take this television from our house that is nothing more than a crapbox now. Also we will be raising complaint in all Government redressal agencies as well so as to refund all the monitory losses including the rent of our HD set top box. Also I will personally make sure that none of my friends or relatives will ever buy another Samsung product for life.

Also I am attaching the screenshot of messages I had recieved from the customer care as well as recordings of all our conversations with engineer as well as manager.

Regards,
Sidharth R S