[Resolved]  Samsung India — worst customer service

Worst customer service by Samsung India, I purchased Samsung TV on May 2016, After call one tech. came to install my TV, since he don't have a drilling machine he went my home without installation and entered in Job card as installed, Then nobody turned up to install. finally after coming from vacation I installed the TV in Sep 2016 with the health of my friend and one carpenter. In June 2017 one small vertical line starts coming in TV and it's starts broadening.
I make complaint to SAMSUNG INDIA, while service order no. [protected], First they assure me to change of panel under warranty later they starts demanding Rs. 30000 for change of panel. I tried to contact Mr. Ghosh service head of RAIPUR SAMSUNG INDIA, but Tech. of the company never provided his no. and told me he never talk to customer in service matter. I contacted each and every person in Samsung, but my issue didn't resolved, finally I lodge online complaint to consumer forum. It's annoyed them and closed my complaint. one tech. in evening informed me that they are going to close my complaint, If you desire lodge complaint again. He also told me that there is no gain in lodging complaint and writing email, Since Samsung is very big company and they are capable to manage everything and everybody including consumer forum.
The behaviour and attitude of Samsung is pathetic, and they are behaving in a manner how 150 yrs. back East India company was doing. How TV turns faulty after 14 months of purchasing and 11months of installing.
I am demanding Job card where date of installation is mention but till today they didn't provided me.
3 days back Hon'ble PM told the nation for stronger consumer protection law but till that time SAMSUNG INDIA torture the customer.
Sanjay Dwivedi
Bhilai
Mobile-[protected]