Samsung India — worst experience with samsung products & team

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Hello samsung team

Greetings!!

This is anil kumar from andhra pradesh. This regarding my samsung tv complaint - pmopg/e/2019/0428983

I am a common man, now i am suffering a lot due to trusted samsung products and i have purchased samsung tv with 60000/-. I have kept very high amount on tv. After 1.5 year my tv got small issue. I approached samsung management, now samsung management demanding 11, 000 rs for panel replacement. I cannot effort that much amount. I have requested samsung tv from past 6 month for lowest price. Now samsung management saying panel cost 21000 rs and we provide 50℅ discount. Now you need to pay 11, 0000rs. It is final decision. Do you want to do.

Sir, what i need to do now. I cannot effort 11, 000 rs and repair my samsung tv. You know a common man cann't fight with big company like samsung for justices.

What i kept 60000/- rs on samsung tv is completely wasted now. If brand products fails like this way after warranty. The brand companies demanding high amount with name of spare parts. How we can trust samsung products. Actually my issue is very very small. They can resolve my issue with lowest prices. Even i told them ready to pay upto 5000/- rs. They refused and demanding 11, 000 rs. It's is really painful to customer like me.

Sir, please assume your in my position & think about my problem. I have taken samsung tv for long life and even i didn't think about warranty. Because i feel it will work atleast 5 to 6 years without any fails. So i kept 60000 rs on samsung tv. For me it is very high amount. Now with in short time it fails and demanding 11, 000 rs again. How can normal guy can effort that much amount again. For me it is impossible. So i have requested samsung team from 6 months. Now they saying do what you want do. It is management decision. Now i am helpless guys.

Sir, it's my request, please help me for resolve my samsung tv complaint.

Thank you!

Regards,
Anil kumar