[Resolved]  Samsung India — Worst product

Address:605502
Website:www.samsung.com

Dear sir,
My samsung customer number is [protected].

I brought my new samsung j7 (2016) mobile of August 2016.

On that day onwards am facing several problem on the mobile. Many time I complaint to the customer care executive.
They told to go to samsung service centre. Last before few days went to service centre. For the reason the reason of mobile is not charging and auto off and many problems..

On 10th Mar. Went to collect my mobile.. they not tell the correct reason and also they told to change the data cable..

They not aware to tell the correct problem is on data cable or adopter. I brought new adopter on service centre itself at the rate around 160 rupees.

It's soo much difficult for poor people to brought the phone at the price of around 16, 000 rupees. Now it's only 7 month still not completed we spending another 160 rupees for the same phone.. still now we not aware where is the problem in the mobile..

At starting itself we face many issues in the phone. We not known what is the address of samsung customer care. Within the days 6 month of charging unit warranty is completed. We spends the amount.
Please within this warranty period please by using replacement warranty.. give me new phone inspite of my old phone.

By using the replacement warranty..
Was this information helpful?
No (0)
Yes (0)
Apr 14, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 14, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18887
    Pending
    0
    Resolved
    11174
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information