[Resolved]  Samsung India — worst service

Address:

Hyderabad, Andhra Pradesh, 500008

This is about samsung washing machine repair problem. I raised a complaint with samsung cust care on 14-jun-2018 (Ref id: [protected]). My area (Gachibowli, hyderabad) service person called and enquired about the issue and said that a person will visit my place on 15-jun but no one came. I called cust care again on 18-jun asking for status. They gave another ref no - [protected] and said that they will update the area service person. After that also no one turned up. Again on 20-jun i called and heard the same response from cust care. Some one called and asked what was the issue and said that service person will come next day. This time also no one turned up. I again called on 22-jun and asked to prioritize my case. After an hour i got a called from '[protected]' and the person said he will be coming in an hour. As no one came, i tried calling to the number around 01:20. He said he will come in an hour but he didn't. When i called again he gave another number '[protected]' and asked me to talk to him. This new person asked us to call again to the number '[protected]'. When i said the previous person only gave this number then he asked me to talk to that person only. This way both # made me call them multiple times but no one responded properly. Then i tried calling customer care. They said they will connect to the service person and put my call on hold for a long time. When i again called 2-3 times, the call just got disconnected after talking to the cust care person and said my issue. Today 23-jun no one till now came neither they called and informed if they will come or not. Fed up with samsung service. I believe there is no wrong in calling them 'a* holes'. I will never again go for samsung products. I will stop people from buying samsung products from now onwards, by saying my experiences with these stupid #. This is not the first time such case happened with samsung people. Worst worst bad stupid samsung india.