Samsung India — worst service centre | |||
I went to TVS Electronics Limited, Ramphal Chowk, New Delhi 110077 to get my phone repaired.Phone was getting hang, apps getting closed & Phone restarting. I requested them to re-install software(OS) also. I gave them the phone on Saturday at around 3pm till Monday afternoon service centre didn't tell me the exact problem with the phone after calling twice on Monday evening they said its a motheboard issue replacing will cost 7000rs. I requesting them not to change the motherboard but re-install the software(OS) and charge accordingly. When I went there to collect my Phone(GALAXY ON7) they simply lied and said that software has been reinstalled, I came back home and saw that they didn't re-install software !!!All the apps were intact even Wi fi configuration, Email login, Whatsapp etc. was there only. They simply didn't do anything to repair the phone !!! ONE THING I DONT UNDERSTAND HOW CAN MOTHERBOARD GET FAULTY IN 1.5 YEAR ONLY. SAMSUNG IS KNOWN FOR THE RELIABLE AND STURDY PHONES I have the bill of the service centre and all calls are recorded, I will raise this issue further and move to consumer court also. Bill is attached for the reference RegardsPranav Dutt Gautam Was this information helpful? | |||
Samsung India customer support has been notified about the posted complaint. Verified Support Jan 28, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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