[Resolved] Samsung India — worst service policy

Sundeep1616

from Delhi, Delhi

Address:

New Delhi, Delhi

This is Sundeep from Delhi, i lodged a complaint with samsung on 09.07.2018 at samsung and various forums regarding my samsung S-8 which is stated by company to be water resistant but when it could not bear 10-20 seconds rain company starts to put illogical reasoning just to avoid replacment. As I deposited my phone at Shahdara delhi service shop with job no. [protected] Dt 09.07.2018. Since that day I am reciving calls from Samsung offices chennai mumbai eachbone assuring that issue has been transferred to concerned and they will resolve the issue with in 24 hrs. I want to know how many 24 hrs did the company require. After selling your product donot you have any responsiblity when its in warranty. You are neither providing service nor support to consumers it seems you people are least bothered about customers and seems customer buying samsung phone are cheated both of money and precious time

Was this information helpful?

No (0)

Yes (0)

Sep 4, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd