[Resolved] Samsung India — worst service response from samsung

ujjwal giri

from Gurgaon, Haryana

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201308

I had registered a complaint on 19th oct for my refrigerator (Request no. [protected]) and after calling 2-4 times 1 technician came on 22nd oct and said that issue is with gas so someone will visit on 23rd oct evening and fill that. But since, 23rd oct till today every day i am calling customer care 2-3 times and getting fake commitment that person will visit today and get the gas filled. Till today i have called 2 times and no one visited or called back. I have taken leave because of technician visit and nothing have happened. Because of fake commitment from samsung my daily products in fridge have rotten resulting loss of at least 2000 rs. I am on leave resulting loss of leave balance. No one is bothered to resolve the issue and only fake commitments are given that someone will definitely visit. The complete incident is mental harassment of a customer who bought product with trust in company. Could you please let me know how this will be resolved?

Name - ujjwal
Mobile - [protected]

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Nov 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd