[Resolved] Samsung India — wrong commitment fooling customers

Vivekxceleo

from Delhi, Delhi

Address:

New Delhi, Delhi, 110018

They are selling product and not providing service it’s worst company serving in india.
I have bought ac and they said installation will be free, when i called them they are charing good money for installation, can any body guide me how to deal with them. I want to return their product and buy from different company.
When i’m calling to customer care they are just saying they will resolve this issue and they never get back to the solution.
I am getting calls from seniors explaining bogus policies for taking money.

Please help me out to fight this cause of miscommunication and fraud.

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Aug 13, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd