Samsung — Inverter fridge gas leakage

Samsung — Inverter fridge gas leakage

R Rashmin Shinde from Mumbai, Maharashtra Jul 7, 2023 Jul 11, 2023 This thread was updated on Jul 11, 2023

I have purchased Samsung refrigerator (model no- RT28M3424S8/HL) on 21.10.2018 in Navi Mumbai, Maharashtra. I got cooling issue on my fridge and lodged a complaint to Samsung service center via toll free number. On 05.07.23 an engineer has arrived and he confirmed that the gas needs to be refilled, he took the visiting charge. Yesterday on 06-07-23 another service engineer came and he did the gas refill and assured that the cooling will start and fridge will work normally. He took Rs 2000 for gas refilling and prepared the bill for the same. However, the fridge did worked for 3-4 hours and again stopped cooling. The executive now saying there is an internal leakage in refrigerator. Which they are not able to fix and suggested me to sale this fridge to them with the depreciation of whopping 72%. They are suppose to fix the problem for which I have already made the payment. This seems to be some kind of scam and sponsored by Samsung Service Center itself. +1 photos Was this information helpful? No (1) Yes (0)
Samsung India customer support has been notified about the posted complaint. Jul 10, 2023 Updated by Rashmin Shinde The Samsung support engineer visited on 8th July to prepare the internal leakage evidence video. This time the executive come up with altogether different issue. As per him its not the internal leakage but the gas is BLOCKED. Each time Support engineers come up with different issue. Verified Support Jul 11, 2023 Samsung India Customer Care's response Dear Customer, Greetings from Samsung! Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further. Best Regards, Samsung Jul 11, 2023 Updated by Rashmin Shinde I have replied with the contact details but I got a fraudulent call. The caller offered to give refund but he was forcing me to open YONO account and follow the process, which was very suspicious. I suggested him to use the SBI website to carry out the process but he was very adamant to use YONO only. He was even ready to use anybody's YONO account. I was pressing to use website only after which he disconnected the call. Not sure whats going on at Samsnug end...
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