Samsung — IP68 void after manufacture defect service.

Hi,

This is regarding service made in Care Point, Bangalore on Samsung s20 fe 5g on warranty repair. The phone was bought and after a month the super charging feature was not working properly and type c port had issues. I brought to samsung authorized service center. They changed the port at the end of the day. Phone was functional and everything was good until. When I was boarding the bus during rain fall my phone got wet and due to poor sealing and IP68 non-compliance after service, water entered inside phone and screen was not functional. The phone was clearly IP68 as other S series phones. I gave for re-service yesterday under same service number.

1. Is IP68 compliance and testing done after authorized repair under 'QC testings' as per the factory made standards? If this is the case, then everything should have gone well.
2. If not, then it's better for the replacement than to repair in case of manfacture defect.
3. And I still hadn't got any acknowledgment on my samsung members page.

I am writing this in advance so that proactive measures can be taken. Kindly take this into consideration and I will be updating the status then and there on forum about the repair.

Thanks Consumer complaints and thanks Samsung India

Ref:
service no.: [protected](as they said, it's old service re-opened)