[Resolved]  Samsung — Irresponsibility and delay in refund

I placed an order for samsung galaxy f42 5g phone through their online store on 23 October 2021 and by mistake I placed for two, so I cancelled one on the same day, I got a mail stating that your money would be refunded with in 7 to 10 days. But still now, that is 12 November 2021 I didn't receive my refund.i contacted their customer service several times and even mailed them, but went in vain.
Order I'd: [protected]
Name: Julie Simon