Samsung — Irresponsible delay in refund

Hi,

I would like to escalate a concern with a cancelled Samsung eStore order which has not been addressed for almost 2 months now.

I placed a order #[protected] on 15th Jan, paying with debit card emi. I canceled the order on 16th Jan, and recieved cancellation confirmation. But to my surprise my bank started recovering emi the next month.

I contacted Samsung store support and I am told by eStore customer care on multiple instances that refund is initiated - but the customer care fails to share proof of refund or a refund transaction tracking number.

My bank has informed me that they have not received the refund from the merchant (Samsung store), and continues to recover EMIs, for a canceled transaction where I didn't receive the product. I have paid 2 EMIs already.

Kindly expedite the refund process.