Samsung — Issue with Samsung Split AC

Address:

Kamrup Metropolitan, Assam

It is really painfull and dsistressing for me to complain about a Samsung AC purchased by me on 29/06/2015 with registered mobile nos [protected].. It is a Split Air conditioner Model Nos AR18JC5JAMVNNA with serial nos. 037MPPCG101868M. Right since last one and half months it has start to emit noise and vibration and started To have water leakage. Around 5 to 6 Complaints were raised and and on each time engineer visisted and replaced some part or the other.I had spoken to Mr Sachin of Customer experience for 3 to 4 times and engineer had visited but the problems still persist and I am totally disappointed with the product and feel I have been cheated of my hard earned money. Around 5 to 7 complaints were lodged and each time engineer visists and replaces some part or the other.I have also lodged a fresh complaint today with Complaint Nos [protected]. I had great faith in Samsung products and regularly using its products since last 15 to 20 years, and had absolutely no issue s with any of their devices. But this expereince with Samsung AC has really left a bad taste in the mouth and my faith and trust has been shaken. I will now have to think twice about buying samsung products or recommending it to any one else. I have mailed Samsung several times and lodged complaints with snapshots and videos about the sounds the AC was making so that senior R & D staff and Technical Team at Samsung and see for themselves and provide the solution. It is really pathetic to see that inspite of my repeated requests to replace the unit altogether no effort has been seen in this regard. I am pained and shocked to see this kind of apathy from a brand such as Samsung and would like to thank them for their complete lack of support and their apathy towards my brand loyality towards Samsung for last 15 to 20 years. I would once again urge the Senior Management Team at Samsung to please listen seriously to Customer Greviances and sort out this issue or else I would have no other option but be compleeled to take legal steps for resolution of my greviances. Hope this mail reaches the right person in the chain of command and my isues gets resolved.