Samsung — late delivery of product

Address:	Jhajjar, Haryana
Website:	Samsung Store

I purchased Samsung Galaxy Note 9 from nearest Samsung Store (in Bahadurgarh) and then got the coupon code in My Galaxy app which i applied on smart gear and booked it through samsung store on 1 Sep 2018. While ordering, it showed the estimated time of delivery within 15-20 days. So i booked it as I have a flight on 26 Sep 2018 and i have to go to Poland for 4 years. But even till now i have not received the smart gear. Through your customer care i got to know that the order has not even been dispatched. Two years back i bought galaxy s7 edge and at that time the VR Gear was in offer with it. Even that i was not able to get due to Samsung issues only. As a consumer I love samsung products but due to such instances i am having the worst experience and Samsung is downgrading for me. I request you to please help me and provide me the smart watch before 25 Sep 2018. If you want I can even pick it up from any nearby location. If the black color is not available then please provide blue colour but provide it before 25 sep 2018.