[Resolved] Samsung LED TV — replacement of mine samsung led 40j5100 defective tv panel

umap

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411061
Website:	Samsung.com

Hi,
I purchased the Sumsung LED 40J5100. in the month of Feb 2016 aroud 39K. We haven't use the tv much, because we were in travelling. 1 week back we observed that some black spots in the tv. I informed to the customer service on the same. A Technician visited and informed that, Tv panel got damaged and he said it will cost around 23k to repair. i am totally disgusted to hear this, how can a led tv panel which is used very less and purchased in less than two years time can get damaged suddenly on one fine day.I strongly believe a defective piece has been sold to me by the dealer.After having reported to the dealer about the matter, On delear's supposed advice I called up the customer care again to escalate the issue and requested them to connect me to VUC department or any Senior and responsible person but I was denied citing a server issue at customer care department . I frustrated to see this kind of casual okk by a brand like Samsung.People spend their hard earned money to purchase assets and companies don't pay proper attention to customer's concerns in time. I would sincerely request to solve the issue at the earliest possible time frame. In case any further update Kindly get back to me on [protected] .Delay in action will force me to take legal action as the company is trying to penalise me for a defective product delivered to me.

Uma

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Jan 10, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Dec 06, 2017

Updated by umap Hi,
I purchased the samsung led 40j5100.in the month of feb 2016 around 39k. We haven't use the tv much, because we were travelling. 1 week back we observed that some black spots in the tv. I informed to the customer service on the same. Technician visited and informed that, tv panel got damaged and he said it will cost around 23k to repair. I called the customer care again and requested them to connect me to vuc department but no one is connected not even to the senior authority and they disconnected the call. Kindly get back and resolve mine issue asap.

Verified Support

Dec 08, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Dec 19, 2017

Updated by umap Hi,

It’s going to be 15 days since the complaint is lodged but no substantial action being taken by the company till now except few calls with halfhearted unacceptable solutions.

It looks like you support executives are least bothered about customer grievance and very casual in proving apt solution in time. I am assuming this as a gross negligence from company’s end for not giving required attention.

In case no resolution being provided in next 48hrs of time frame, I will be forced to initiate legal action under consumer protection act for the financial and mental damage caused to me by selling a defective TV to me by the company.

Uma

Dec 19, 2017

Updated by umap Team I am waiting for update...