[Resolved] Samsung — LED TV vide complaint no.[protected]

prabhakarreddy kandi

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I have purchased the LED TV in the month of Jan'12 by spending Rs.1, 15, 000/-, recently i have found small line between the screen, when i loge the complaint, your service engineer find out the problem on mobile and says it will cost rs.30, 000/- for the replacement of screen. My question is that by spending such a huge amount on TV it may not work more than 3 years. as per ur calculations also the tv may work more than 3 years by calculating per day hours. please look in the issue and rectifiy the problem regards Prabhakar Reddy K. Mobile:[protected]

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Aug 14, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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Comments

prabhakarreddy kandi

from Hyderabad, Telangana

simply they say it is out of warranty, it is not the solution for the issue, they have to consider other technical support issued with relating the product, in spite of that they say the warranty covers only one year, i accept that, but any product when we can purchase we can not see the warranty, if the product works within warranty then no purchase will by the product. we have purchase the product by seeing the brand image and they can extend the cooperation ever after warrant

regards

prabhakar