[Resolved]  Samsung — LED32"inch Television. Non Provision of Spare Parts. Fabrication of False Consumer Response

Address:

SAMSUNG INDIA ELECTRONICS PRIVATE LIMITED. (CIN) U31900DL1995PTC071387.6TH FLOOR, DLF CENTRE SANSAD MARG NEW DELHI New Delhi PIn 110001.

I am the owner of a Samsung LED TV with the Model Number UA32D4003. This TV is working well and in 2022 I installed a HDMI Cable through Samsung.
On July 21st 2023 a service request was booked. No [protected] and the Engineer from the Mumbai Service Centre for TV''s, came and diagnosed the problem as that of a malfunctioning IR-PCB(Sensor PCB) which rendered the remote ineffective. He promised to get it replaced and said he would send me a quote. On 22nd July 2023 I requested for the quote and was told the part was not available. I followed up with the Call Centre and was told that the Service Centre Mumbai reported that the customer HAD REJECTED THE QUOTE PROVIDED THAT THE COMPLAINT WAS CLOSED AS WITHDRAWN. THIS IS FALSE AND A FABRICATED FEEDBACK. The Call Centre updated the request vide [protected]. The Service Centre Manager, Mr Akram said that the part would not be provided as it was not available. Suggested I sell the TV or use it without the remote functions. I have therefore decided to file a Consumer Complaint under the Consumer Protection Act 2019 for deficiency in service and unfair trade practice. I am seeking provision of the IR-PCB(Sensor PCB) and compensation for mental agony caused and litigation costs.
I am happy with the Samsung TV I have and would not be forced to move Court and litigate, if the spare part IR-PCB(Sensor PCB) for UA32D4003 is provided to me at market rates within 5 days.
Thanking you in anticipation
Advocate Vinod Natesan.Member Supreme Court Bar Association of India