[Resolved]  Samsung — LED32"inch Television. Non Provision of Spare Parts. Fabrication of False Consumer Response

Address:SAMSUNG INDIA ELECTRONICS PRIVATE LIMITED. (CIN) U31900DL1995PTC071387.6TH FLOOR, DLF CENTRE SANSAD MARG NEW DELHI New Delhi PIn 110001.

I am the owner of a Samsung LED TV with the Model Number UA32D4003. This TV is working well and in 2022 I installed a HDMI Cable through Samsung.
On July 21st 2023 a service request was booked. No [protected] and the Engineer from the Mumbai Service Centre for TV''s, came and diagnosed the problem as that of a malfunctioning IR-PCB(Sensor PCB) which rendered the remote ineffective. He promised to get it replaced and said he would send me a quote. On 22nd July 2023 I requested for the quote and was told the part was not available. I followed up with the Call Centre and was told that the Service Centre Mumbai reported that the customer HAD REJECTED THE QUOTE PROVIDED THAT THE COMPLAINT WAS CLOSED AS WITHDRAWN. THIS IS FALSE AND A FABRICATED FEEDBACK. The Call Centre updated the request vide [protected]. The Service Centre Manager, Mr Akram said that the part would not be provided as it was not available. Suggested I sell the TV or use it without the remote functions. I have therefore decided to file a Consumer Complaint under the Consumer Protection Act 2019 for deficiency in service and unfair trade practice. I am seeking provision of the IR-PCB(Sensor PCB) and compensation for mental agony caused and litigation costs.
I am happy with the Samsung TV I have and would not be forced to move Court and litigate, if the spare part IR-PCB(Sensor PCB) for UA32D4003 is provided to me at market rates within 5 days.
Thanking you in anticipation
Advocate Vinod Natesan.Member Supreme Court Bar Association of India
Was this information helpful?
No (0)
Yes (0)
Aug 27, 2023
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2023
Samsung India Customer Care's response
Dear Sir/Madam,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18895
    Pending
    0
    Resolved
    11179
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information