Samsung — Low product and customer service quality

I have bought a new Samsung S6. Although I was using the original Samsung accessories, the phone slipped through my pocket and fell down to the ground (approximately 60 cm). The screen protector is perfectly fine. The screen has completely cracked. The body got damage. This is not the first time that I am using smartphones. But this is the first time I am using a Samsung device and the first time I see my phone being damaged like that.

Note that, the screen glass protector is perfectly fine, no damage on it but the screen below is completely gone. Can you imagine how disturbing that is? Gorilla glass 4 and the design of course, being way too lower quality than a protector glass?

Despite the LOW and terrible quality of the product and paying that much money, the warranty does not cover ANYTHING!

The customer service does not reply. The Live Chat has been UNABLE to identify my previous issues or answer them properly. They reply late. They do not care.

Unofficial people say that screen replacement costs about 250euro. Officials do not even bother to tell anything. I do not accept paying the half of the original amount on screen replacement.

God knows, THIS IS THE LAST TIME I HAVE BOUGHT A SAMSUNG DEVICE. Never going to buy or recommend it to anyone. God!