[Resolved] Samsung — m 30 smartphones

hmnskmr

from Mumbai, Maharashtra

Address:

MGS 23,Sector B,Aliganj,, Lucknow, Uttar Pradesh, 226024

My phone display was not working properly so i went to service centre as it was in warranty.
They told for screen replacement and gave me 10 days to wait. After 10 days i went they said again wait for 5 days. After 5 days i went they said come after 7 days.
They are not listening and talking rudely.
When i told them i will complain at upper level they said you can do anything you want. They are not listening at all. It has been 20 days and still they told to come after 5 days.
All time money is wasted.
Will never buy samsung phone again

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Sep 13, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Aug 12, 2019

Updated by hmnskmr 2days are over still nothing has been done.
They are not listening to customer at all.No action is taken yet

Verified Support

Aug 13, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd