[Resolved]  Samsung — M31s continuous restart problem

I had purchased M31s mobile in July 2021.
After the latest 01-06-22 security update [released on[protected]], my mobile problem issue “to restart every few days, then few times a day, now continuous restarting every few minutes.“
The problem had occurred after the latest software update, provided by the company. The same had been brought to notice of your call centre, remote support, whatsapp support and lastly by visit to service centre; where they informed 8000 rupee required to change motherboard, as mobile is out of warranty.
I noticed a very casual approach from all your “ touch point contact” of customer, i.e customer support, whatsapp support, remote support and the technical team that they all are aware that all M31s mobiles will come back after warranty period is over, for motherboard replacement when customer updates his mobile.
The June-22 security update was released twice, see details:
Why two security updates for same[protected] patch
Galaxy M31s (SM-M317F)
________________________________________
Build Number : M317FXXU3DVH2
Android version : S(Android 12)
Release Date :[protected]
Security patch level :[protected]
• Overall stability of your device has been improved.
• The security of your device has been improved.
________________________________________
Build Number : M317FXXS3DVF3
Android version : S(Android 12)
Release Date :[protected]
Security patch level :[protected]
• The security of your device has been improved.

Now, Samsung states that it will not repair the phone FREE OF COST, as it is OUT OF WARRANTY.
But, the restart problem in my mobile had occurred after the[protected] security update [ released on[protected]], hence the SAMSUNG should replace the motherboard “free of charge” to provide customer with value of ownership and to promote goodwill of the brand.
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Dec 1, 2022
Complaint marked as Resolved 
able to contact at twitter
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2022
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
Oct 21, 2022
Updated by aksbhi
where to share contact no. / email address ?
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