Samsung — M31s freezing and hanging problem

Address:kunwar singh colony chas bokaro jharkhand

I have bought m31s a year before after an update my phone started hanging and freezing i have complaint to ceo but from there also my issue cant be resolved .when i took my phone to service centre they told me to change the mohter board .how can i change the motherbard it will cost approx9000 .it is not the problem of mine but itis isssue in mseries phone so please resolve my issue as soon as possible
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How long will it take to resolve my issue .company is not giving clarification about this issue .its problem in exynox processor

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