[Resolved] Samsung — M31S - Motherboard issue

GopalBansal25

from Delhi, Delhi

Aug 13, 2022

Address:

nangloi delhi 110041

I purchased 2 mobile M31 and M31S from Amazon in the month of Oct 2020.
M31 had an issue on 3 Aug which got repaired after paying Rs 4600. M31S had a display issue on 8 Aug where the screen got completely black after displaying Samsung and the model name. Both issues come within 15 days after mobile updation

Today I visit the service center and they told to replace the motherboard at 8K cost.

There was 8-9 person having the same issue and the center told them to replace the motherboard.

You can check last week's data where you will get a similar complaint from the customer side

Phone not getting liquid damage / Cracks / Broken it is updation issue so request you please help to get it repaired without any charges.
Details mentioned below

Model: SM-M317FZBDINS
Service Request No [protected]
Service center Code: [protected] We Care E-1/3, Sector 7 Delhi 110085

Was this information helpful?

No (0)

Yes (0)

Sep 18, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2022

Samsung India Customer Care's response Dear customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from
them.

Best Regards,
Samsung