| Address: | Survey No. 7, Supreme Arcade, Office No. S-1, Plat No. 17 & 18, 2nd Floor, 3, Rakshak Nagar, Kharadi, Pune, Maharashtra 411014 |
I recently purchased m32 5g Samsung mobile from Amazon.
Few days ago mobile got wet, so immediately I approached the local mobile shop to repair and it was dried, started working next day for few hours after that it was getting restating continuously.
Again I showed to the shop and He advised to visit service center as it was having heating problem because the cooling fluid is damaged.
I visited Samsung service center on 28th March 22 and submitted my mobile.
Next day it was inspected by an engineer and told the charge will go up to 17, 250 rupees to change display, mother board etc... But it was not possible to pay hence next day 31 march my wife went to collect the phone. After asking any discount they suggested they fix for 11, 500 rupees and after deciding not to repair then service center personal suggested for new repair charge for 6, 300 rupees final.
So we decided to repair, but at that moment they told that they will recheck and confirm.
After rechecking they told that some part are missing and hence will not be repaired. When I check my mobile I found some screw where missing.
I paid initially 177 rupees to inspect but I don’t know why they again inspected when we bargained repair charges up to 6, 300 rupees and after that they came to know the missing part?
In short
1. First time they told motherboard damaged and screen (charged 177 rupees to check)
2. I told screen was working fine then they told only mother board need change with 17250 rupees
3. Next we refused for such high repair charge then they offered 11500 rupees
4. Even after that we cancelled to this price, so they again proposed last repair for 6300 rupees which we accepted
5. Now again they wanted to re-inspect and shockingly they told that the phone will not be repaired.
6. I opened the phone cover and found few screw missing.
7. OVER ALL WHOM SHOULD I BELIEVE, TO LOCAL MOBILE SHOP OR SO CALLED GREAT SAMGUNG SERVICE CENTER?
KINDLY ADDRESS TO THIS PROBLEM IMMIDIATELY OR I NEED TO GO FURTHER ANR COMPLAINT IN OTHER FORUMS LIKE FACEBOOK, LOCAL GUIDE AND MANY MORE. AS I AM REALLY FRUSTRATED ON SUCH THINGS.
REFERENCE: Samsung Authorized Service Center Mobile Point
2nd Floor Suprem Market, Kharadi Byepass, Kharadi, Pune - 411014, Above More Super Shopee
Thanks and regards,
Shivanand Hiremath
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