Samsung — MANUFACTURING DEFECT - BACK COVER

Address:

Kolkata, West Bengal

Hello there! I purchased my Samsung Galaxy E5 (BROWN COLOR) on the 17th of April, 2015 from "Fast Mobile - Shop No. 310B, Metropolish Mall, 3rd Floor, Hiland Park, Kolkata - 700094. Phone number[protected]." ---- which is a samsung smart cafe. My phone is just 2 months old now & in spite of taking utmost care of my phone(which i usually take for all my gadgets), the BACK COVER of my phone had turned from BROWN to PINK/PURPLE. This is a concern for SAMSUNG, since its a manufacturing defect. Rs. 16, 000 is NOT CHEAP for me. Since, I AM A BOY, i cannot use this pinky pinky device(which my BROWN device is turning into) as my personal smartphone. I went to the Samsung Cafe from where i purchased my phone, they asked me to visit a SAMSUNG SERVICE CENTER, "Divine Electro Solution", where i met with Mr. Pinaki Kundu and the manager, Mr. Prasanto. They said they cannot do anything about it and i have to write a mail to SAMSUNG. SOLUTION TO MY GRIEVANCE : Please exchange my existing 2month old SAMSUNG GALAXY E5(BROWN) and give me another SAMSUNG GALAXY E5(BLACK), so that even when the black color fades away and turns my phone into grey or something, i can still use it(since i am a boy) i CANNOT USE THAT STUPID PINK PHONE BEING A GUY. This is my second bad experience with SAMSUNG. Please dont make it worse and force me to NEVER BUY OR RECOMMEND SAMSUNG as a company for smartphones to any of my family members or friends. PP.S - I can actually influence people to buy a particular product. Everybody around me, takes my advice before buying any smartphone. Please take the necessary steps ASAP to help me exchange my existing E5(BROWN) with a new E5(BLACK). Thank you! Hope you take this email very seriously, since i am a very very loyal customer of SAMSUNG. Don't make me lose that FAITH in this company. The problem is a manufacturing issue, so i need to be compensated. -- Abinash Biswal +91 [protected]