[Resolved]  Samsung — Manufacturing defect in Samsung S20 FE 5G.. Samsung Phone has problem of bending

To Customer Support,

In March 2023 I purchased a phone Samsung S20 5e Gg. Just in 6 months of purchasing this phone is bended in curve which is extremely shocking manufacturing defect from Samsung. I gave my phone to Samsung service center and they said it's not covered under warranty and they will charge 9-10k

This is Extremely Dissatisfied awful shocking experience, Samsung is proving they will loose Customer market soon after providing fake manufacturer defective products to Customer and looting money. Samsung is becoming victimizing brand.

I want justice and cannot bear for Samsung manufacturing defects, I want complete replacement of the product as it is still under warranty period or my complete money back otherwise necessary actions will be taken and I will move to take legal action and I will move to Consumer Court.

Point to be noted- phone is completely neat without any bruise or scratch, no physical damage at all which proves it is manufacturing defect.

Enclosure : Pictures of bended phone
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Nov 5, 2023
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 05, 2023
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
 
1 Comment

Comments

Where can I send you my contact number and email address ?????

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