[Resolved]  Samsung — Mental & financial harassment from samsung

I am facing an issue in Samsung A53 mobile after a software update. My phone is completely dead . I submitted the phone to the Samsung authorised service centre. They said that the phone is dead, no power to the motherboard has to be changed, the cost is 17, 000 . In a one and half year mobile phone and the mobile cost is 35, 000 the motherboard is dead after an update the problem is facing by several users . Please do some action regarding this problem and tell the status . The quality of Samsung phones and other companies' phones is much better than Samsung. Cheap quality of parts are used in the phones Samsung is trying to stop the phone by updating so that people can buy new phones . In service centres many customers complain about issues of software update in A series but the engineer is not providing the job sheet at that time.Kindly take strict action regarding this . Service engineer said you can check your phone outside the market and when we collect the jobsheet they said it is outside repair.why they said you can repair your phone outside right to repair policy applicable is this case. till now I didn't get any solution. I am mentally and financially harassed by Samsung because I have paid 35, 000 for this phone but the phone dead within 2 yrs after a software update . and i have file this case second time because previous case if is close without solution and i don't know how much money samsung paid to close these case because it is facing by many users... if you required other photos of tweets i will provide to you through Email- [protected]@gmail.com.
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Mar 24, 2024
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2024
Samsung India Customer Care's response
Dear Sir

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.
We assure you that our relevant team member will contact you as soon as possible.
Kindly wait for the response from them.

Best Regards,
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