Samsung — Merchant cash back not received

Hello

I purchase a Samsung refrigerator model RT34T46324R on Feb 27th 2021 and total cost was Rs 33, 100. As the dealer insisted that i go for a no cost EMI option using ICICI credit card to get a cash back of 10%, i went for that. Dealer also confirmed that that there will be interest charged by the merchant (In this case, Samsung India) but entire interest charged will be returned as cashback anytime between 3 days to 3 months. Accordingly, i was charged interest of Rs 1257 for 6 months. I got the 10% cash back of Rs 3310( 10% of Rs 33, 100 ) in May '21 but not the cash back of interest charged

When i contacted the credit card company (Icici credit cards), they said they have nothing to do with this and i need to take it up the Merchant.

As per the scheme, i am eligible of complete cash back of interest charged. WOuld like to see it is refunded asap

I have attached teh invoice copy and charge slip as proof
+4 photos
Was this information helpful?
No (0)
Yes (0)
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2021
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Jul 06, 2021
Updated by Bhaskar Alladi
Mobile number is [protected]
Email ID is Bhaskar.[protected]@gmail.com
Reference # - [protected]
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18886
    Pending
    0
    Resolved
    11174
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information