[Resolved]  Samsung — Microwave/ same issue twice in 7 months

Address:Chennai
Website:Reliance digital store

Name : Ramnarayan
Product Model Number : MC28H5033CK/TL
Address : Chennai .

Hi Team,

In last 7 months same part got damaged twice, I believe the company should provide some solution in these cases.

7 months back I have an issue with my microwave, service team came and replaced the motherboard and touchpad. Immediately after 7 months I am facing the same issue again, the agent came again and told the touch pad is gone again and need to spend 2500rs, I was told it’s spare part issue.
A reputed company like Samsung manufacturing these kind of defective spares! I am not able to believe.
Spending 2500rs every 6 months is not what I expect while buying a product from Samsung, if samsung feel it’s what they suggest when u buy Samsung products plz let us know.
I still have some hope that Samsung will make customers satisfy.
Thanks in advance.
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Nov 16, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2022
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
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