Samsung — Misleading color of mobile A35 and inflated invoice with false gst amount

Address: C 39 PARWANA APARTMENT MAYUR VIHAR PHASE 1 EXT

Dear Sir / Madam
I would like to draw your kind attention regarding illegal restrictive trade practices, which includes illegal taxation also, by a very renowned brand & company of the world i.e. Samsung India Electronic Pvt. Limited.
I have bought a Samsung A 35 mobile from its official web application SAMSUNG Shop whereon Samsung itself sale its products. After all, discounts I paid net amount of Rs. 27, 999/- to SAMSUNG which includes GST amount. The same was also reflected to me on the application while confirming the order by the Samsung, screenshot of which is attached herewith as Annexure “I” for kind information and perusal. The bank Statement of Credit Card depicting payment of Rs.27, 999/- is also attached herewith Annexure “II”
I was shocked to see the invoice received along with the mobile which depicts invoiced amount as Rs. 32, 999/- after discount of Rs. 1, 000 . accordingly, I contacted Samsung inter-alia regarding correct bill with correct GST amount, in line with payment made by me i.e. 27, 999/-, as the bill issued by Samsung was inflated, illegal, false and wrong. I tried my best through number of mails and discussion with representatives of executives from 10.08.2024 till 02.10.2024 but in vein, they conveyed me that it is as per their internal policy and it prevails upon land of the land including taxation laws of India. The invoice no. Invoice Number: Z9NJI4077998 Invoice dated: 08.08.2024 is also attached herewith as Annexure “III” for perusal and investigation.
The above facts raises not only reasonable doubt but establishes conclusive proof that the Invoice amount and GST amount both are false, wrongly shown and accounted in invoice and resultantly in books of accounts also, as such there must be big scam of huge amounts keeping in view the size of sale of Samsung in whole India and way of invoicing and charging GST on all of their products.
Apart from above the colour of the mobile was not as per description on Samsung shop they mentioned Awesome Lilac colour which depicts multi multi colours reflecting rainbow like color in photo whereas real product is plain purple which is misleading, cheating and concealment of substance facts forbidden by law. The pictures of the mobile A35 awesome lilac is attached herewith as annexure IV and picture of real mobile is annexed as Annexure V .
It is shocking that SAMSUNG like company is indulge in such type of practices of misleading about colors, there is not color such as AWESOME LILAC, they are selling Light Purple color in name of lilac pretending as multi rainbow color which is illegal as per Indian Consumer and other Laws.

Despite of all efforts for about more than 2 months without using mobile, they never return the product nor refund the money . their bad intent is clear that they intentionally don’t give option of return the product on their online shop like other shopping website like Amazon, Flipkart etc.
In view of the above you are requested for arrange return of mobile and needful along with compensation for mental agonies, harassment, wastage of time and energy, at earliest for justice to helpless consumer before big brands misusing their monopolistic position..

Warm Regards
Dr. Hemant Kothari
C-39 Parwana Apartment
Mayur Vihar Phase 1 ext. New Delhi
m. [protected]
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