| Address: | Mumbai City, Maharashtra, 400059 |
Dear sir,
Purchase center and product information
Purchased product : samsung galaxy s8
Product serial : r28j441kbyl
Imei : [protected]
Product price : qar 2799 = inr 50998 /-
Purchase center : pulse electronics, doha airport (Doh), terminal 485
I was returning to india from jordan at 19th-may'17 after a business trip and during my layover in doha airport, i purchased one samsung galaxy s8 from pulse electronics in duty free section.
After getting to know about the specifications and other facilities like warranty and insurance which were the part of s8 package, i finally purchased one for me and at the point of sell, store executive confirmed multiple times to me that phone's warranty will be covered across the globe with onsite warranty facility.
One week ago on 9th-jul'17, i observed a very tiny crack around the left edge panel of my phone's screen which was not caused by any direct impact or fall off as the phone was with me all the time in my pocket or may be that crack was from the beginning but i did not observe, by the time i come to know about the crack i immediately contacted samsung support to help me out with this problem.
Firstly samsung declined on my face to look into any matter related to international products (Which are bought outside of india), according to their policy, samsung does not entertain warranty facility for any internal product, which was confirmed by the samsung store executive in doha airport in the very first place.
After pushing this matter from my side and having a word with around 8 to 9 different samsung support personnel (Including managers and team leads), samsung finally decided to send an engineer (Mr. Umar khan, goregaon samsung support, mumbai) to diagnose the product if it was physically damaged by any outside intervention/impact but samsung engineer confirmed it was not caused by any direct impact or fall off case, he collected the useful information like crack pictures and serial no, while leaving he asked me to re-talk to samsung support and push this matter to get it fixed.
I feel like i am scammed by samsung because why would any one buy such product that even its warranty will not be covered in his own home country and as a matter of fact, i was totally intercommunicated from samsung.
This crack is progressing rapidly on the phone's screen and has take a round shape even after taking care of it so much but samsung is arrogant to accept a tiny possibility of selling a faulty product from their side neither they are taking any accountability of warranty and crack issue but repeatedly saying same statement 'samsung does not cover warranty of international products as per the policies and i have to pay whole amount inr 14000/- to get my phone fixed which is not a small amount to pay for the damage that even i haven't committed.
Therefore i am looking forward having my finger crossed that samsung will get my phone fixed and resolve this warranty issue, and also will take care of their global executives training on their very terms and policy conditions, so that customers will not trapped like me.
(Bill and phone snapshots are also attached)
Many thanks in advance.
Your sincerely
Ankur verma
Phn : 91-[protected]
Email : ankur. [protected]@gmail.com
Was this information helpful?
Post your Comment