[Resolved]  Samsung — mobile a5 camera

Address:831001

I get my mobile a5 repaired on 24th september 2018. Invoice no [protected], yesterday i again went to samsung service center for software update as my mobile was to slow to operate, but after software my my mobile camera failed. How did they update software that it effect camera of my mobile.. Kindly revert me back.

Samsung service center bistupur, jamshedpur, jharkhand
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Dec 20, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Sir my name is sandeep 20days back i recieved a call from samsung and he told your jio number win a prize samsung j7 prime .i send this mobile with in 10 days for tour pincode address you jhave to pay 4000 cod .but they send belt and purse sir please resolve my problem sir

Samsung India Customer Care's response, Nov 19, 2018
Verified Support
Dear Customer,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd
I brought a 40 inch led tv but after using it for 5 years a problem of no display has occurred but the audio is good here are some details -
name - jksharma
phone no -[protected]
please take a speedy resolution as soon as possible

Samsung India Customer Care's response, Nov 19, 2018
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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