Samsung — Mobile

I had purchased samsung S20+ in Sep 2020 and since then i am facing display problems like flickering . I had chatted on samsung help center number and after some days again it becomes ok. I am a loyal customer of samsung mobiles and other products also like smart TV fridge and other mobiles. But first time i am having problem with this mobile. Now my issue is a green line on my mobile. my mobile has not fell on the ground. Having spent around 70K and used only for 1 year and 5 months, i dont wish to change mobile or spend huge amount for changing display. Since 4 months i was having problems. I was feeling embarrassed in front of my staff . I would like to get my display replaced free of cost.
t is requested to consider my case sympathetically and do the needful to change the display free of charge.

I would be thankful forever, if it is done favourably.
Now the green line has increased to two lines.
Mar 18, 2022
Updated by Jayasree Suresh
Bill No :[protected]

Amount:Rs.17345/-

Pls help to replace display free of cost
I received a mail from samsung stating, service center will contact me. But i have not submitted my phone to Samsung. In that mail, they have not mentioned it is free of cost.

I cannot spend this much money for repairing. The mobile has become faulty without any of my mistakes.
It is really unfortunate and disgusting that the product is used only for 1 year and 5 months.

Pls do the needful urgently
Was this information helpful?
No (1)
Yes (0)
Samsung India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information