[Resolved]  Samsung Mobile — Cheating and misleading by Mr. Rajib Banerjee of Kolkata Samsung

Address:

Kolkata, West Bengal

Hi, I have not received any call from Mr. Rajib Banerjee yet who had actually promised us that " As this kind of issue is not found earlier in Galaxy Note 3" he will take a look into this and will exchange this product as it is manufacturing defect. We got a call only from the call center guy saying "sorry for the inconvenience caused" repeatedly, which did not quite resolve the issue. When we informed about the Kolkata local service station that we had been innumerable times the call center guy called up Mr Rajib Banerjee and he COMPLETELY DENIED ALL THAT HE COMMITTED US OVER THE PHONE. iT HAS BEEN 20DAYS AND OUR pHONE IS STILL IN THE SERVICE STATION. nOW THEY ARE SAYING THAT LIKE A MAGIC THE HEATING PROBLEM HAS DISAPPEARED WHICH WE HAVE BEEN FACING SINCE LAST 7 MONTHS AND THEY HAVE NOT MADE ANY HARDWARE OR SOFTWARE CHANGES IN THE PHONE. THE STORE(DEBOJYOTI InfoTech, in Jessore Road Kolkata) has been cheating this way don't know how many customers and Mr. Rajib Banerjee is still not taking any responsibility neither any one from the store called us even for once. if this is the case we will have to stop making the payment of the loan for the mobile. This being our 4th Email Thanks Saswati Ghosh [protected]/ [protected]