[Resolved] Samsung — Mobile Company | |||
I have purchase a new samsung J-2 mobile on dated 07th September 2016, IMEI no- [protected], [protected], amount of Rs- 7600/-, dealar adreess:- Imagine store, shop no9.L.S.C, DDA market, Pushpa Bhavan, Madangir, New Delhi-110062, After came to my house i checked my new mobile and observed it was some scratch in my new mobile. Immediately i have to visited to the shop, but dealer was informed i have not change your mobile, please vitit to samsung service center, Then i have to visited Okhla service center but they are refused to change my mobile and threat me. I request to you please look into the matter Please find the attached file of my mobile photo Regards Naresh Rout Mobile- [protected] Was this information helpful? | |||
Oct 15, 2016 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Sep 09, 2016 akhilessh Kumar's response All Chinese device
Verified Support Sep 14, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
Comments
All are Chinese
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We need android update of android 6.0 or 7.0 on Samsung Galaxy J2.There are only old firmware plz make an update plz.All time we cant buy new mobiles. Its for J2
Samsung India Customer Care's response, Jul 10, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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