Samsung Mobile — Defective cell phone supplied by samsung - manufacturing defects in the handset

Address:

Kolkata, West Bengal, 700029

GRAND PRIME - G531

Issue Description : If the phone left for 4/5 hours without any activity, n/w goes off and not able to connect to n/w until switch off/on the mobile.

I have purchased new Samsung cell phone 26/09/15, model grand prime price Rs 11400.00/-from a retailer Pashupati Cellular at Gariahat Kolkata.
The piece was a defective and retailer told that to change the sim card, old sim has been replaced with a new sim and problem was remained the same.

Went to service center 2 times for the same defect, first time they told it was repaired but the issue remained the same.
Currently it was lying with the service center at Divine Electro Solution at Kolkata since 5/10/16 and I have been informed that request has been raised for replacement and waiting for approval. Bill No: [protected] dt-5/10/2015

I have contacted may times to customer care many times about the issue always got same response - engineer assigned and our senior will get back, but never received any call back.
It was a very bad experience to have conversation with customer care service representative and have realized that it is wastage of time and they are irresponsible and don't know how to provide service to customers.

Try to understand the problem of the customer with not having the mobile for 15 days.

Pls look into this matter urgently to avoid any legal steps.
contact : [protected]

"DO NOT PURCHASE ANY SAMSUNG MOBILE, IN CASE OF ANY ISSUE YOU WILL BE SICK AND TIRED TO GET IT RESOLVED"