[Resolved]  Samsung — mobile handset

Address:	Patna, Bihar, 800020
Website:	www.samsung.com

Dear Sir

Just to inform you we are suffering a lot because of the customer service centre in Patna
Service centre detail –
Baidnath Electronics ( sc-[protected])
Near Khetan Show room, PATHNA
Contact-[protected]

We have submitted our Samsung Mobile Hand set on 22nd Feb for the service, the service centre has confirmed after proper check that the same will get serviced in two days, but nothing happen in these days, when we have visited the center, the centre has asked to pay the 8000 for the service with our any prior information, but still we have honoured the Service centre decision to pay 8000 and deposited the 8000 rs for the service ojn 24thfeb
Refer the both attachment – the service doc and the 800 deposit doc for your info .
The problem is it is 19the march today, nothing happened so far even after the several follow-ups.
I do not thing that the organization like SAMSUNG is allowing to its Service centre to create trouble to its customer while servicing and ask of the h amount with any proper information .

More than 25 days have been passed now and still we have got any information for the same.
and the service centre is unnecessary charging the money the way they want

It would be great full if you can help us out in this regards

I am sharing you all the details herewith for your kind information

Customer Name -DR UMA SHANKAR
Mobile NO-[protected], [protected]
Date on which handset given – 22nd feb
Date of which centre has asked for 8000- 24th (paid)
Bill NO- [protected] (JB Sheet)
SL No – 6138 against this the amount of 8000 has been paid .

Looking forward the positive response from you

we have been cheated