[Resolved]  Samsung Mobile — Handset samsung

Address:

New Delhi, Delhi, 110010

I had purchased a S7 Edge handset for my wife, the front of which incidentally got broken . We deposited the same at MAA communication service center for repair . almost after 2 weeks later we were told that the part is not forthcoming so we should deposit the accessory along with the blank crossed cheque as the refund will be made . this took another 10 days and in the meanwhile hoping that the money will be credited we purchased a new S7 Edge phone. one week after the purchase we have been told telephonic ally by MA communication that the phone has been repaired and we should collect it after paying the cost of repair. i spoke to the customer care and i was promised that somebody of complaint department will speak to me within 48-72 h but nobody ever called. Finally i called up again after 7 days and i was told to collect the phone as same has been told to him by the concerned authority . No number was given to me to speak to. This is a gross violation of a consumers right and i would not stand to it pl proper justice be given to my case.