Samsung — Mobile Handset Star Pro ,model S7262 (Black)

Address:

Vadodara, Gujarat

I have purchased Mobile Handset Star Pro, model S7262 (Black) having IMEI No. [protected] from M/s. S.K. Mobile Vadodara vide Bill No. SK/KUNJ/10101 DTD. 03.08.2014 for Rs. 6780/-. On 11.3.15 when I got problem with Mobile handset due to out of order while talking over Incoming call. I contacted M/s.S.K. Mobile, Vadodra where I purchased the mobile . They advised to contact with Samsung Customer Care Services. When I contacted at Customer care at Vadodara, they asked for Rs.4500/- for repair inspite of the Mobile set is under warranty period (purchase date of Mobile[protected] & Samsung warranty for aforesaid mobile handset is upto 02.08.2015). Instead of repair at free of cost due to Mobile under warranty or replace with new one, they directed me to claim for insurance, if insurance policy is there. Samsung Customer Care has issued estimate for Insurance Claim for which they have taken approx. Rs.265/- for estimate. The under signed proceeded for Insurance claim, but Insurance Company has also informed that It is not covered under Insurance as per their Surveyor report-the Mobile is repairable condition having manufacturing defects and it is only the scope of SAMSUNG Company. I can not understand who can help in this condition because Customer care of Samsung at Sayajigunj or Rajmahel Road asking for money of Rs. 4500/- for repair and without issuing any job for repair. Please co-operate in this regard and do the needful to resolve the complaint with SAMSUNG. (The Mobile set alongwith all original documents is with New India Insurance Co. & returning process under progress.)