[Resolved]  Samsung — Mobile hanging

Address:Bangalore, Karnataka

I own a Samsung Galaxy S4 close to two and half months now. I am not satisfied with my device performance right from the 2nd week after I bought it. I have been facing frequent device shutdowns. Worst thing is when the device hangs without responding to any of my inputs for 15 to 20 minutes. This happens mostly when I try to attend a call or make a call or when I try to connect to internet. Then the phone doesn’t respond for any inputs for 15 – 20 minutes. If I could not use such basic features in a 40K device then what is the point in owning it? Hope you people understand my concern and do the needful to get this fixed in my device.
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Aug 14, 2020
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
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I own a Sam sung Galaxy S4 close to two and half months now. I am not satisfied with my device performance right from the 2nd week after I bought it. I have been facing frequent device shutdowns. Worst thing is when the device hangs without responding to any of my inputs for 15 to 20 minutes. This happens mostly when I try to attend a call or make a call or when I try to connect to Internet. Then the phone doesn’t respond for any inputs for 15 – 20 minutes. If I could not use such basic features in a 40K device then what is the point in owning it? Hope you people understand my concern and do the needful to get this fixed in my device.
I bought my Galaxy Grand Neo Plus mobile on Feb 17 2015.
1. Within two months phone started hanging. Can say more than 7-8 times a day. What would be the problem. I am fed up with it.

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