[Resolved] Samsung Mobile India (P) Ltd — Unavailability Mobile Accessories

shekh53

Address:

Pune, Maharashtra

Dear Sir/Madam, I have purchased Mobile of Samsung Galaxy S Advance (Model :- I 9070) prior 2 years. But now the Battery is giving low period of Standby backup so that I am looking Original Seal pack Battery manufactured by Samsung Company After Visited more than 10 authorised Service center and Dealer, they told me that the Mobile production has been stopped before 1 year and now the original battery is not in stock so you could purchase a new one. Secondly I have called samsung customer care but they respond the same and ask to me visit on https:/samsungestore.com even after I have not received expected Original Battery seal pack I am not getting if Samsung is branded 1 organization. The company developed more than 10 Mobile piece in a every year but not maintaining accessories stock and not supporting very well which is the responsibility and comes under "After sales policy" The Company not treated very well to old customer the company has crucial /Fraud Business Strategies/Policies Personally I request to you, please support in this matter and give me expected Right Judgement. Thanking you,

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Aug 14, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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Comments

RAJAN70

from Delhi, Delhi

I too faced this kind of problem with Samsung product. After using Nokia mobile for 10 years without much problems, I bought Samsung SDuos in Jan 2013 for Rs.14k . But the mobile failed (Dead) suddenly in April 2014. Reached Samsung Service Centres who confirmed failure of Mother Board and asked for Rs.4000/- Contacted Direct Samsung CEO office and asked how come reputed samsung brand fails in just 15 months period. But they are not able to give any reply. They are not able to understand the pain of customer. I requested for discounted price for replacing the Board in my mobile and they have not considered my request at all. I got fed up with the product. My hard earned money got wasted in samsung product. Now i owned Nokia Windows Phone. I also decided not to go for any Samsung product and gone for Sony LED TV in latest. Got good lesson.