Samsung — Mobile M31S

Address:

5062 A RAM NAGAR NORTH, 6th Street, Madipakkam, Chennai 91

I bought Samsung Mobile M31s Model and the warranty period was expired.
After 14 months period, this mobile has gone to dead mode and the samsung service centre highlighted that this device has motherboard problem and the cost of repair comes around Rs.8000//- My contention is that this is not an ordinary brand and i bought with lot of confidence on quality of product to work for certain years. But motherboard problem is a major issue on quality of the product, moreover this model has enormous problem with many customers. In this circumstances, i requested the samsung customer service to replace the motherboard and waive the cost. But they replied that this is outoff of warranty and the customer has to replace the defected part. They should not disowned from their responsibility on the durability/quality of their product, and see the no of compliants from other customer on this model. Even the car manufacturers found any defect on their model, were taken back and replace their defected component or new one. There is a question of R&D on this brand. Consumer forum please advice on my compliant.