[Resolved]  Samsung — Mobile M31s/ Mobile crashed after doing samsung update. They looting me for repair

Dear Team

I have been using samsung mobile from past 13 Years and in my family everyone is using the same because we trusted the reliability of the phone.

In past 3 years I have purchased 6 samsung phone for myself and family.

I purchase samsung M31s 1.5 years ago and was regularly updating my phone as recommended by Samsung. But after latest update I started facing problem of autorestart of phone.

I tried to read about it over the Internet and understoox that there was some issue with samsung update which your team also confirmed. With trust on samsung I sent my phone to sevice centre for necessary correction and it was utter shock to me that motherboard needs to be replaced and further to that when I contact your service they blamed me that why did I update and it's my fault and I have to bear all charges.

I just want to ask, is it my fault that I updated my mobile as suggested by samsung. If it is not my fault, then why am I penalized for wrong update provided by samsung.

Shouldn't samsung own up the responsibility and make things right??

It looks like samsung is running a scam by proving false update and looting customer for repair.

Further to that your service team does not even care to call me after so many request. They started neglecting and they fAlse promise of call from technical team and all.

If you are charging me for the repair for your mistake the keep my mobile at your end.

Thanks for give such disappointing service.

Regards
Abhishek Kaushik
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