Dear team
This is nikhileysh from chennai I was using samsung galaxy fit s5670 mobile phone since 2011, the mother board of the phone had some issues and it was replaced once in 2011 when the device was under warranty, after three years again the phone was getting switched off automatically so I took it to the samsung service centre in velachery chennai, they informed me that I the issue is with mother board and it should be replaced which will be charged, so I checked with the technician that whether it will work fine or can I give it in exchange offer and buy a new mobile so the technician assured me that it wil work fine so I agreed and the board was replaced and paid for it then he told that there is some issue with the battery also and I paid even for the new battery and it was replaced they told me that the warranty for the replaced board is three months but within one month of delivery again I started facing same switch off issue again they told that the issue is with mother board. So my concern is that if it is going to be replaced once again and if still I am going to face the same issue then it's waare of money for me as of now I have spent 2300 rs for this because the technician gave assurance. initially I paid for labour charges but now it is within warranty period and again they are demanding labour charges. It was their fault not to check the mobile thoroughly before it is delivered to me the first time so now it's total loss for me like I paid for motherboard battery and labour charges but still the phone doesn't work. and 8 mentioned to then that I will post on consumer forum and the technician was telling that " sir in india no one is worried about consumer forum because it is not that strict" so I told them that I will try my level best to take it to the consumer forum and il get justice. Because each and every single rupee a person spends is out of his very own hard work. This 2300 might me small sum for many but for me it matters a lot so I solicit your assistance in getting back the refund let them take the mother board and battery that was replaced and refund me the money back. I plea you to help me in this issue and get justice for me
Thanks and regards
Nikhileysh Was this information helpful? |
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