[Resolved] Samsung — Mobile model SM-M215FZBDINS

Sk Raina

Jun 28, 2021

Address:

house no 1/2 sector 1 ext PAMPOSH COLONY JANIPUR JAMMU 180007

My mobile has defectpower/overheat while whats app video call within 10 to 15 minutes and it gets stopped.I visited samsung centre jammu twice on 220621 and 240621 but they are unable to resolve it. The set is within warranty.As such it may be replaced and the old set may be kept for research work.I am not in a position to visit your centre of and often.
With regards
surinder kumar raina
mob no [protected]
mob no[protected]

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Aug 6, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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Comments

Samsung India Customer Care

from Chennai, Tamil Nadu

Jun 29, 2021

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd