[Resolved] Samsung — Mobile network problem | |||
Hi, This is deepak here from pune, my problem is i buy a mobile in a month of June 2013 from telephone shoppee pune samsung mobile model 7562 in 11500, after one and half month it has network problem and then model is hang every time i visited the service station they reply me it has software issue they take my mobile and updated the software but my problem is not solve. my mobile have lots of network issue when i visited again service station they not agree that handset had problem and they not accepting my complaint pls do the needful thing to solve my problem. Regards, Deepak Kadam [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
2 Comments | |||
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repaired soo much time but the problem does not solve
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+91 89 3993 9899 [Customer Care]
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+91 98 3502 2547 [The Mobile Villa]
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First I purchased the mobile with respect of your brand name of your company. After one and half month of purchasing I faced the problem of charging, hang and network in the same Handset. I know this is the Electronic item and technical problem is genuine in the same. The handset was repaired by your service centre deccan pune. The claim no. i don't have because they take my receipt.
Again in the same month I faced the same problem of in the same handset except charging. On same month I went to your same Service Centre deccan pune to confirm the problem of network that was since the purchasing of Handset. I am very surprised to the behaviour of that service centre employee regarding the same matter. He was not accepting the problem of the handset, so company does not repair the same.
The network problem I faced from day of purchasing times the mobile of your company SAMSUNG. First thing I am facing the same problem since the purchase of Handset so this is the Technical problem and may be production or manufacturing defect of your company which I do not pay at any cost.
In This matter I really felt very negative in against of your company and the behaviour of your service centre Deccan pune.
I will appreciate the urgent action regarding the same complaint to replace of the Handset or do the needful thing as there is production or manufacturing defect in the handset.
Kindly take the action in the same matter and arrange to change my handset
Thanks
Deepak Kadam
[protected]