I am beyond frustrated and disappointed with Samsung.
After a software update pushed by Samsung, my Galaxy S21 (Model: SM-G991BZAGMEA) developed a green line on the display. This issue started immediately after the update—and clearly it's a software-induced hardware failure. I took it to the service center (Job No: [protected]) where the technician confirmed the defect and said the OCTA display needs replacement.
But instead of owning up to their fault, Samsung had the audacity to say it’s “Out of Warranty” and demanded AED 740 from me to fix a problem THEY CAUSED. This is absolutely unethical and exploitative behavior from a brand that claims to care about customers.
There are no signs of misuse on the device, and yet the report casually mentions "multiple scratches on sub-LCD" to probably shift the blame, even when the technician's own remarks show it's a clean device with only normal wear.
How is it fair to charge loyal customers for your faulty update? This is not an isolated issue—many users have faced the green line problem after updates and Samsung is conveniently ignoring it.
Samsung has clearly lost my trust. If you’re reading this and thinking of buying a Samsung phone—DON’T. This is how they treat you after a premium purchase.
I demand a free screen replacement or I will escalate this to higher authorities, consumer forums, and expose this on every platform possible. Was this information helpful? | 
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