Samsung — Mobile Phone

[email protected]

Jul 2, 2021

Address:

Manipal

I purchased a new SAmsung Smartphone two montrhs ago. Its screen went blank ten days ago.
I gave it to the Samsung Udupi service centre a week ago.
Three days after that I got a call from the service Center sayingthat there is a dent on one side of the phone so it is not covered under warranty. I was told that I have to pay Rs. 3800/- if I want to have it repaired. The phone is just two months old.
The phone was inspected when it was deposited at the Service Center. No dent was observed at that time.
I feel the Company is doing this to charge me a huge amount by not honouring the warranty.
I complained to Samsung India Head giving the above deatils, but they are not giving a proper reply. I am being repeatedly told that I must go through their Warranty rules. My phone is held by them and I have been informed that my complaint has been closed.
This is not proper.
May I request that the case be investigated and corrective action be taken against the Company.
Regards.,
Brig (Dr) Surjit Pabla
Manipal.

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Jul 05, 2021

Updated by [email protected] My mobile No. [protected]
Email:[protected]@hotmail.com

This is regarding repair to my newly purchased samsung smart phone. Its screen has gone blank.
I gave it to the Samsung Udupi service centre three days ago.
Today I got a call from the service Center saying rhat there is a dent on one side of the phine so it is not covered undear wattanty. I was told that I have to pay Rs. 3800 if I want to have it repsired. The phone is just two monrhs old.
The phone was inspected when it was deposited at the Service Center. No dent was observed at that time.
I feel the Company is doing this to charge me a huge amount by not honouring the warranty.
This is not acceptable.
Please repsir the phone and return it to me. Regards.,
Brig (Dr) Surjit Pabla
Manipal.

Jul 06, 2021

Updated by [email protected] May I request Samsung to let me know if and when my cell phone will be repaired and returned to me.

Jul 06, 2021

Updated by [email protected] I have some important data stored in the cell phone which I need urgently. Delay will lead to a substantial loss to my business.
Regards,
Brig Surjit Pabla.

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Comments

[email protected]

Aug 3, 2021

This is regarding repair to my newly purchased samsung smart phone. Its screen has gone blank.
I gave it to the Samsung Udupi service centre three days ago.
Today I got a call from the service Center saying rhat there is a dent on one side of the phine so it is not covered undear wattanty. I was told that I have to pay Rs. 3800 if I want to have it repsired. The phone is just two monrhs old.
The phone was inspected when it was deposited at the Service Center. No dent was observed at that time.
I feel the Company is doing this to charge me a huge amount by not honouring the warranty.
This is not acceptable.
Please repsir the phone and return it to me. Regards.,
Brig (Dr) Surjit Pabla
Manipal.

I have received numerous mails of the kind appended below from Samsung Service Head:
"Greetings from Samsung!
We have acknowledged your concern and apologize for the inconvenience caused to you.
We would like to inform you that we have highlighted your case with our relevant team. We assure you that our relevant team member will contact you as soon as possible. Kindly wait for the response from them. You are our valued customer and we appreciate your patience in this regard.
Your reference number is [protected]
Warm Regards,
Navdeep Singh
Samsung India Electronics Pvt. Ltd."

However, my cellphone has NOT YET been repaired and given back to me.
Regards,
Brig Surjit Pabla.