[Resolved] Samsung — Mobile Phone_heating issue

sunil_singh 123

from Chennai, Tamil Nadu

Jun 3, 2021

Address:

Samsung India

I purchased Samsung mobile phone on 17th Feb 21 and from the same day i am facing heating and battery drainage issue for which i went to shopkeeper to replace the phone but he denied and asked me to visit service center. So after visiting Service center multiple times they denied to repair the phone as they didn't found any issues in the phone. While using the during the call battery is getting drain to 50% within one hour and it can't be used without headphone as it is heating so much.

Date of incident:- 17th Feb 21.

I request you to either replace the phone or repair the battery. As this is my hard earned money and i purchased this phone for Rs. 35000.

Your prompt support is highly appreciated.

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Aug 5, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jun 03, 2021

Updated by sunil_singh 123 While talking on the phone i feel like battery can blast anytime and as it is dangerous to my life; i am not using this phone anymore.

Verified Support

Jun 04, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd