Samsung — mobile phone is not working properly & not satisfied with the services of samsung service centre

Address:

Mumbai City, Maharashtra

i have submitted my mobile samsung galaxy grand 2 to samsung service centre on 28th October 2014 till dated i m not getting my mobile phone.customer service representative is not there work properly and they don't have sense to talk to the customer. not a single call from there side. i want my mobile back in good condition or i told them to replace my mobile.there is a hardware problem from there site its not my mistake.i purchase that mobile on 8th june 2014 and after that i went 3 times to the samsung store.if this kind of cheap product they are selling in the market no-one will purchase samsung phone or ever i will not suggest anyone to buy. very dissatistisfied with the services of samsung i dont want ur apologization. i want to replace my mobile.